Question 1

How do I know my reservation is confirmed?

Accepted Answer

A confirmation email is sent immediately after the reservation. This email contains all rental details, pickup information, and our contact details. If you do not receive it within a few minutes, please check your spam folder or contact us directly.

Question 2

Is a credit card required?

Accepted Answer

Payment and reservation can be made using a debit/credit card or cash. In case of a deductible, it can be paid by credit card, debit card, or cash.

Question 3

Is a security deposit required?

Accepted Answer

If you do not choose the Premium Insurance, a €2000 security deposit is required to cover potential vehicle damage. If you add the Premium Insurance, you are exempt from the deductible; however, negligence, wrong fuel, and interior damage are not covered. Only Audi, BMW, and Suzuki vehicles have a reduced deductible, as indicated at the time of booking.

Question 4

How do cancellations and refunds work?

Accepted Answer

For cancellations made more than 15 days in advance, the full reservation amount will be refunded. Cancellations made less than 15 days in advance will incur a charge of 10% of the amount paid.

Question 5

What insurance is included?

Accepted Answer

All rentals include third-party liability insurance, as required by Portuguese law.

Question 6

Do I need additional insurance?

Accepted Answer

In addition to the basic insurance included in the rental, you may add: Premium Insurance (all risks) – No deductible. Deductible Reduction Insurance (Audi, BMW, Suzuki) – Reduces the maximum deductible indicated at booking. Tire and Glass Insurance – No payment in case of damage

Question 7

Where can pickup and drop-off be done?

Accepted Answer

We offer pickup and drop-off at Madeira Airport (Funchal Airport), your hotel or local accommodation anywhere on the island, or our office at Rua da Casa Branca 32A, Funchal.

Question 8

What are the office opening hours?

Accepted Answer

Our office is open from 09:00 to 18:00, Monday to Sunday. We also offer pickup and drop-off outside these hours to accommodate flight schedules. Our 24/7 assistance line is always available.

Question 9

Is there a cost for pickup and drop-off?

Accepted Answer

Pickup and drop-off at our office and at your hotel or accommodation in Funchal are free of charge. Pickup and drop-off outside Funchal and the airport incur an additional fee shown at the time of booking.

Question 10

Minimum requirements to rent a car

Accepted Answer

You need a valid driving license recognized in Portugal, be at least 21 years old, and have at least one year of driving experience. EU licenses are accepted; non-EU licenses may require an International Driving Permit.

Question 11

What documents are required?

Accepted Answer

You need a valid driving license and a passport or citizen card.

Question 12

Can another person drive the rented car?

Accepted Answer

Yes, additional drivers can be added for the fee shown at booking. All drivers must meet the same requirements.

Question 13

What extras are available?

Accepted Answer

We offer several optional extras: Airport Fee (€20 for airport delivery), baby seat or booster seat (€7/day), additional driver (€15 per rental), and GPS navigation system (€5/day). All extras can be added during booking or at pickup.

Question 14

Do you provide child seats?

Accepted Answer

Yes, we provide baby seats and booster seats for €7 per day. We have seats suitable for different age groups and weights. Please specify the age and weight of your child when booking so we can provide the appropriate seat.

Question 15

Is GPS navigation included?

Accepted Answer

GPS navigation is available as an optional extra for €5 per day. However, most modern smartphones provide excellent navigation for Madeira. If you prefer a dedicated GPS device, we're happy to provide one.

Question 16

What fuel policy do you have?

Accepted Answer

We operate a 'full to full' fuel policy. You'll receive the car with a full tank and should return it with a full tank. This is the fairest policy as you only pay for the fuel you use. Gas stations are conveniently located near the airport and throughout the island.

Question 17

What happens if I return the car with less fuel?

Accepted Answer

If you return the car without a full tank, we'll charge for the missing fuel plus a refueling service fee. To avoid this, simply fill up at any gas station before returning the vehicle. We can recommend the nearest stations to your drop-off location.

Question 18

Are your cars automatic or manual?

Accepted Answer

Most of our fleet consists of manual transmission vehicles, which are standard in Europe and offer better fuel efficiency for Madeira's mountainous terrain. Automatic vehicles are available upon request but may be limited and subject to availability.

Question 19

Is the reserved car exactly the one I will receive?

Accepted Answer

Yes. The vehicle you reserve is exactly the same one you will receive at pickup, except in rare and unforeseen situations. If that ever happens, we will always provide an equivalent or better alternative at no additional cost.

Frequently Asked Questions

Reservations

Insurance & Coverage

Pickup and Drop-off

Requirements & Documentation

Extras & Add-ons

Vehicle & Fuel

How do I know my reservation is confirmed?

Is a credit card required?

Is a security deposit required?

How do cancellations and refunds work?