FAQ
Everything you need to know
FAQs
You need to know during Ondas Madeira Rent a Car Service
Once you have made your reservation, you will receive an e-mail from our confirmation system. After that if you have any questions, send us an e-mail.
SCDW (Super collision damage waiver)
TW (Theft waiver)
WDC (Windshield damage cover)
TDC (Tyre damage cover)
Also if you have any question, talk with us.
You don’t need a credit card.
Payment can be made by cash or debit card only when you receive the car, but if you want you can pay with credit card too.
- At Madeira Airport – When choosing this option, one of our employees will be waiting for you in the arrivals area at Madeira Airport;
- Hotel / Local Accommodation – If you want to have your car at your hotel or Local Accommodation, just tell us the address and we will meet you
- Ondas Rent a Car Madeira Office (Funchal) – Rua da Casa Branca 32A
It is essential to present a valid driving license in Portugal. Minimum age of 23 years, with at least 1 year of driving experience.
All drivers must present a valid driving license and passport/identification document. Documents must be physical and photographs or copies will not be
accepted.
No, our prices already include insurance, so you don’t need to pay any security deposit.
There is no charge for cancelling your booking up to 24 hours in advance. Please cancel as soon as possible so that you can give someone else the
opportunity to rent a car with us.
We are open from 09:00 to 18:00 but we do deliver to and collect from the airport outside office hours.
If you have any questions, you can contact us on +351 964 593 189 or +351 966 224 775
Yes, you can see more about us on our social media.
Instagram – www.instagram.com/rentacarmadeiraondas
Facebook – www.facebook.com/rentacarmadeiraondas
Airport Service Supplement (APT Fee)
Delivery and collection of the vehicle at the airport has an additional €20.00
Baby chair and booster
Service available on request when booking. It has a daily cost of €7.00/day for both the chair and booster cushion.
Additional driver
€15/rental
GPS
€5.00/day
What our clients say about Madeira Rent a Car Ondas
Iain Crump 2024-05-12 Trustindex verifies that the original source of the review is Google. Highly recommend car hire company. Great customer service, very friendly and helpful staff. The car was very nicely looked after and clean. Exceptional price for the car and service you get Antonio Alves 2024-05-11 Trustindex verifies that the original source of the review is Google. Muito bom recomendo Marcel Vollet 2024-05-09 Trustindex verifies that the original source of the review is Google. Awesome service - super friendly and car was as agreed upon. We rented a CHR hybrid and it handled in the mountains with ease.
Will recommend to friends - 10/10 A A 2024-05-07 Trustindex verifies that the original source of the review is Google. Great car rental! No deposit required, payment can be made in cash or by card, the price includes full insurance without any excess. We received the chosen car at our hotel, clean and nice, presented by a pleasant and not intrusive company employee.
By the way, the car was a brand new Toyota CHR hybrid. So we definitely recommend it.
Best wishes from Lithuania. A and V Cristi Mihai 2024-05-04 Trustindex verifies that the original source of the review is Google. We rented a Fita500 Cabrio.
Everything was alright with the car and the staff very friendly. Changed the drop-off location on the last day and everything was done very smooth and fast.
Just as an FYI, the Fiat500 is a great car it’s just the fact that Madeira does have a lot of high roads and hills and the small engine of the Fiat is going to struggle for a little but this is not Ondas’ fault. José Marinho 2024-04-30 Trustindex verifies that the original source of the review is Google. Excelente trabalho Vadim C 2024-04-27 Trustindex verifies that the original source of the review is Google. Great experience, exceptional staff, nice and clean car. This car rental excedeed our expectations in a good way. I totaly recommand it! Abraham Heilbrunn 2024-04-22 Trustindex verifies that the original source of the review is Google. Renting from Ondas exceeded all of our expectations. In addition to their superb pickup and drop off of excellent vehicles, the staff (David) went above and beyond when we needed their assistance. We can only say good things about this company and their customer service. 10 / 10! We wish them continuing success! Telmo Moedas 2024-04-22 Trustindex verifies that the original source of the review is Google. Funcionários profissionais e atenciosos, disponíveis para esclarecer todas as dúvidas. Viatura nova e muito limpa, com mudanças automáticas (bem adequada à geografia da ilha). Preços correctos, sem taxas adicionais na recolha e entrega. Recomendo a 100% para uma visita tranquila e sem surpresas.
If you're visiting Madeira Island, take note of
Six reasons why you should rent your car with us
Insurance Included
Full insurance included in the price,
No excess.
Book without credit card
We don't have a deposit or an excess and we don't need a credit card.
Airport Delivery
We deliver and collect cars at any time at the airport, so you can have the best comfort.
24H Support
We always have our 24/7 service for any help you may need, increasing significantly your security.
Delivery & Pick Up everywhere
Since we deliver our cars anywhere on the Madeira Island, you can choose the best place for you.
Experienced team
When you book with us, you'll have a team with a lot of experience in providing the best service to our clients.
