Informations for consumers
Because we want the best for you
In case of dispute consumption, the consumer can use the European platform Dispute Resolution in Line, available at http://ec.europa.eu/consumers/odr or the following alternative resolution entities of consumer disputes:
1. CNIACC – National Center for Information and Consumer Disputes Arbitration
Tel.: 213 847 484;
E-mail: cniacc@unl.pt;
Web: www.arbitragemdeconsumo.org / www.facebook.com/cniacc
2. CIMAAL – Center for Information, Mediation and Arbitration of the Algarve Consumer Disputes
Tel.: 289 823 135;
E-mail: cimaal@mail.telepac.pt;
Web: www.consumidoronline.pt
3. Arbitration Center for Consumer Disputes District of Coimbra
Tel.: 239 821 690/289;
E-mail: geral@centrodearbitragemdecoimbra.com;
Web: www.centrodearbitragemdecoimbra.com
4. Arbitration Center of Lisbon Consumer Disputes
Tel.: 218 807 000 / 218807030;
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt;
Web: www.centroarbitragemlisboa.pt
5. Information Center consumption and Arbitration Port
Tel.: 225 508 349 / 225 029 791;
E-mail: cicap@mail.telepac.pt;
Web: www.cicap.pt
6. Arbitration Center for Consumer Disputes Valley Ave / Arbitration Court
Tel.: 253 422 410;
E-mail: triave@gmail.com;
Web: www.triave.pt
7. Center for Information, Mediation and Consumer Disputes (Arbitration Court of Consumption)
Tel.: 253 617 604;
E-mail: geral@ciab.pt;
Web: www.ciab.pt
8. Arbitration Center for Consumer Disputes of Madeira
Address: Straight Street, 27 – 1st Floor, 9050-405 Funchal;
Tel.: 291 215 070
E-mail: centroarbitragem.srias@madeira.gov.pt;
Web: www.srrh.gov-madeira.pt
For more information see the Consumer Portal http://www.consumidor.pt
What our clients say about us
Iain Crump 2024-05-12 Trustindex verifies that the original source of the review is Google. Highly recommend car hire company. Great customer service, very friendly and helpful staff. The car was very nicely looked after and clean. Exceptional price for the car and service you get Antonio Alves 2024-05-11 Trustindex verifies that the original source of the review is Google. Muito bom recomendo Marcel Vollet 2024-05-09 Trustindex verifies that the original source of the review is Google. Awesome service - super friendly and car was as agreed upon. We rented a CHR hybrid and it handled in the mountains with ease.
Will recommend to friends - 10/10 A A 2024-05-07 Trustindex verifies that the original source of the review is Google. Great car rental! No deposit required, payment can be made in cash or by card, the price includes full insurance without any excess. We received the chosen car at our hotel, clean and nice, presented by a pleasant and not intrusive company employee.
By the way, the car was a brand new Toyota CHR hybrid. So we definitely recommend it.
Best wishes from Lithuania. A and V Cristi Mihai 2024-05-04 Trustindex verifies that the original source of the review is Google. We rented a Fita500 Cabrio.
Everything was alright with the car and the staff very friendly. Changed the drop-off location on the last day and everything was done very smooth and fast.
Just as an FYI, the Fiat500 is a great car it’s just the fact that Madeira does have a lot of high roads and hills and the small engine of the Fiat is going to struggle for a little but this is not Ondas’ fault. José Marinho 2024-04-30 Trustindex verifies that the original source of the review is Google. Excelente trabalho Vadim C 2024-04-27 Trustindex verifies that the original source of the review is Google. Great experience, exceptional staff, nice and clean car. This car rental excedeed our expectations in a good way. I totaly recommand it! Abraham Heilbrunn 2024-04-22 Trustindex verifies that the original source of the review is Google. Renting from Ondas exceeded all of our expectations. In addition to their superb pickup and drop off of excellent vehicles, the staff (David) went above and beyond when we needed their assistance. We can only say good things about this company and their customer service. 10 / 10! We wish them continuing success! Telmo Moedas 2024-04-22 Trustindex verifies that the original source of the review is Google. Funcionários profissionais e atenciosos, disponíveis para esclarecer todas as dúvidas. Viatura nova e muito limpa, com mudanças automáticas (bem adequada à geografia da ilha). Preços correctos, sem taxas adicionais na recolha e entrega. Recomendo a 100% para uma visita tranquila e sem surpresas.
