Terms & Conditions
Know more about our terms and conditions
1. **Vehicle Rental**
– Ondas Rent a Car Madeira rents the vehicle described in the terms and conditions of this document to the customer, who acknowledges and agrees to these terms.
2. **Minimum Rental Period**
– The minimum rental period is 3 days (72 hours).
– Delays longer than 1 hour will be charged as an additional day.
3. **Driving License and Minimum Age**
– A valid driving license in Portugal is required.
– Minimum age is 21 years, with at least 1 year of driving experience.
4. **Fuel**
– Vehicles must be returned with the same level of fuel as on the delivery date.
– Missing fuel will be charged to the customer, up to a maximum of €100.00.
5. **Prices Include**
– VAT
– Limited liability insurance
– Maintenance
– Coverage for collision damage (CDW)
– Theft protection (TP)
– Super free deductible (SCDW)
– Personal accident insurance (PAI)
– Travel assistance
6. **Prices Do Not Include**
– Parking expenses
– Fines
– Washing
– Fuel
– Loss of documents (a fee of €100.00 will be charged for issuing new documents)
7. **Customer Responsibility**
– The customer is responsible for any damage to third parties or the rented vehicle when it:
– Is driven by an unqualified or unauthorized person.
– Suffers damage intentionally caused by the customer or their responsible party.
– Is driven by individuals under the influence of alcohol, drugs, or with mental incapacity.
– Is used in sports competitions, races, rallies, challenges, or competitions.
– Suffers an accident that is not reported to Ondas Rent a Car as soon as possible.
– Suffers acts of vandalism, such as broken glass, burst tires, or damaged rims.
– Failure to report or delayed reporting obligates the customer to indemnify Ondas Rent a Car for all resulting expenses.
– The customer is responsible for all road violations committed.
What our clients say about us
Iain Crump 2024-05-12 Trustindex verifies that the original source of the review is Google. Highly recommend car hire company. Great customer service, very friendly and helpful staff. The car was very nicely looked after and clean. Exceptional price for the car and service you get Antonio Alves 2024-05-11 Trustindex verifies that the original source of the review is Google. Muito bom recomendo Marcel Vollet 2024-05-09 Trustindex verifies that the original source of the review is Google. Awesome service - super friendly and car was as agreed upon. We rented a CHR hybrid and it handled in the mountains with ease.
Will recommend to friends - 10/10 A A 2024-05-07 Trustindex verifies that the original source of the review is Google. Great car rental! No deposit required, payment can be made in cash or by card, the price includes full insurance without any excess. We received the chosen car at our hotel, clean and nice, presented by a pleasant and not intrusive company employee.
By the way, the car was a brand new Toyota CHR hybrid. So we definitely recommend it.
Best wishes from Lithuania. A and V Cristi Mihai 2024-05-04 Trustindex verifies that the original source of the review is Google. We rented a Fita500 Cabrio.
Everything was alright with the car and the staff very friendly. Changed the drop-off location on the last day and everything was done very smooth and fast.
Just as an FYI, the Fiat500 is a great car it’s just the fact that Madeira does have a lot of high roads and hills and the small engine of the Fiat is going to struggle for a little but this is not Ondas’ fault. José Marinho 2024-04-30 Trustindex verifies that the original source of the review is Google. Excelente trabalho Vadim C 2024-04-27 Trustindex verifies that the original source of the review is Google. Great experience, exceptional staff, nice and clean car. This car rental excedeed our expectations in a good way. I totaly recommand it! Abraham Heilbrunn 2024-04-22 Trustindex verifies that the original source of the review is Google. Renting from Ondas exceeded all of our expectations. In addition to their superb pickup and drop off of excellent vehicles, the staff (David) went above and beyond when we needed their assistance. We can only say good things about this company and their customer service. 10 / 10! We wish them continuing success! Telmo Moedas 2024-04-22 Trustindex verifies that the original source of the review is Google. Funcionários profissionais e atenciosos, disponíveis para esclarecer todas as dúvidas. Viatura nova e muito limpa, com mudanças automáticas (bem adequada à geografia da ilha). Preços correctos, sem taxas adicionais na recolha e entrega. Recomendo a 100% para uma visita tranquila e sem surpresas.
